Cocoweb wants to bring you the best products they can curate and create. From piano lamps to bike locks, they’ve got you covered. Here are a few frequently asked questions that may help you use your coupon code for Cocoweb.
Why isn’t my Cocoweb promo code working?
If your Cocoweb promo code isn’t working, make sure it hasn’t expired and there are no special restrictions. Sometimes a code issued by the store only applies to very specific items or combinations of items. We will do our best to let you know about every restriction. All you have to do is use the coupon codes on Cocoweb before they expire.
How do I contact customer service?
You can do the quality, old school thing and write them a letter at:
3 Corporate Park, Suite 240
Irvine, CA 92606
You can call: (888) 783-0378.
Or you can be new age and email: firstname.lastname@example.org.
Do I have to pay to shipping?
No. All orders from Cocoweb are shipped free within the U.S. when you select Standard shipping. If you want expedited shipping or you live outside the United States, I’m afraid shipping is a little extra.
Do I have to have a Cocoweb account?
No, you do not need to have a Cocoweb account to use a promo code. However, when you check out as a guest, Cocoweb will automatically create an account for you. This is important information to hold onto incase something goes wrong.
What’s the return policy?
Cocoweb requires customers to return unwanted items within 30 days of purchase. Users must log in to their accounts (created during checkout) and fill out a return request form. When your request is approved, you must send the product back within 15 days.
The customer is responsible for return shipping charges, and the product must be in the original packaging. Only items which are “ORIGINAL, LIKE-NEW” will be refunded within 7-10 business days from the time they receive your return.
How do I know what size picture light I need to illuminate my new painting?
I’m glad you asked. Cocoweb has a tool on their site to help make sure you get the right light. Scroll to the bottom of the home page. Under “Information” there should be a link to the “Picture Light Size Calculator.” Just enter the dimensions and it will give you a range fo sizes.