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Over 240,000 hotels in 60+ Countries
Founded in 1991 and delivering over 20 years of award-winning customer service
Mobile app for iOS and Android makes booking on the go easy.
Price Match Guarantee means that if you find the same reservation for less somewhere else, Hotels.com will refund you the difference or help you cancel your booking.
Welcome Rewards® program lets members earn 1 free night stay for every 10 they reserve with Hotels.com.
Unlock Silver and Gold membership status for extra benefits.
You can contact customer service 24/7 by phone, email, or live chat, as well as search for frequently asked questions online.
Learn how to use a Hotels.com coupon code to get a discount on your reservation.
Read frequently asked questions to learn about Hotels.com billing, cancellation, confirmation, and more.
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Where you stay can make or break a vacation. Thankfully, Hotels.com makes it easy to book fantastic accommodation at a great price wherever you go. Hotels.com negotiates unbeatably low-rates at hotels, resorts, and bed-and-breakfasts worldwide to bring you the best price – guaranteed. Make your reservation with a Hotels.com coupon code and save enough for a couple extra nights of room service while you’re away.
David Litman and Robert Deiner founded the Hotel Reservation Network (HRN), a precursor to Hotels.com, in 1991 providing a toll-free hotel booking service. 10 years after launching, USA Networks, Inc., which also controls the world’s largest online travel company, Expedia, acquired HRN and changed the name to Hotels.com.
The focus on great service has added up to Hotels.com being awarded the “Best Overall Customer Experience” by independent reviewer Keynote Competitive Research three years in a row taking top honors in customer satisfaction, price, hotel availability, and ease of booking.
Hotels.com makes finding the perfect place to stay easy. You can compare over 240,000 amazing hotels spread throughout more than 60 countries to find the best deal at the touch of a button. They have options for everyone – families, business travelers, budget backpackers, and luxury guests.
Searching for the perfect place to stay easy is easy thanks to Hotels.com website and mobile apps (available for iOS and Android devices). To help you find just the right place, this digital travel agency allows users to search for hotels in cities around the world and filter by availability, rating, neighborhood, distance to landmarks, amenities, type of accommodation, and more. You can even read over 3.5 million reviews written by real hotel guests to help you choose where to stay.
Once you’re ready to make a booking, you can do so with confidence. Hotels.com offers a Price Match Guarantee ensuring you get the lowest price available and invites you to join their Welcome Rewards® and earn free nights with each stay. Check out what makes these programs great:
All Hotels.com bookings come backed by a Price Match Guarantee. If you find the same reservation for less somewhere else, Hotels.com will refund you the difference or help you cancel your booking. You can keep searching for a lower rate until the day before check in and Hotels.com will refund you the difference immediately.
Hotels.com also offer tons of last minute deals with huge savings, help find space for you during sold-out seasons, and never charge a change or cancellation fee if you change your mind. If you need assistance at any time you can even reach a real person via phone 24/7 easier than calling the front desk.
Join Hotels.com’s Welcome Rewards® and earn free accommodation. For every 10 nights you reserve using Hotels.com, you earn a free night stay in a hotel of your choosing. Free nights are based on the average price you normally pay for a room so the hotels are sure to meet your standards. It’s just one more way that Hotels.com keeps guests happy.
The more you stay, the better the benefits get. After earning a free night and staying 10 or more nights, you will be upgraded to Hotels.com Welcome Rewards® Silver status. And, if you stay in a Welcome Rewards® eligible property for a month or longer you are granted gold status. These exclusive levels of membership come at no additional cost, and give you access to premium discounts, priority customer service, and a hassle-free travel guarantee allowing you to change plans with little or no hotel charges or cancellation fees.
Hotels.com offers award-winning customer service to all their customers – regardless of rewards status. Need to reach Hotels.com with a question or to change your reservation? Here’s how you can do it:
Call by Phone - You can reach Hotels.com customer service 24/7 by calling 1-877-903-0071, and agents will help you solve your travel issues. Talking with a person in real time makes it easy to get your questions answered without having to worry about waiting for a response.
Live Chat - Don’t want to talk on the phone? No problem. Launch Hotels.com live chat and you will be connected to a representative that can coach you through anything from billing questions to changing specific details of your trip.
Email Your Questions - Visit Hotels.com contact page and launch the email app to send your questions to Hotels.com at your own convenience.
Search For Answers - If you have a question that you’re sure Hotels.com has covered on their site, you can search the customer service page for common keywords that apply to your issue. There are tons of articles about things like payment options, confirming reservations, and what to do if you forget your password. This feature allows you to find solutions to your problems without having to contact a Hotels.com representative.
Do It Yourself - You can log into your Hotels.com account to make changes to your reservations. Simply go to Your Reservations, where you’ll have the ability to log into your account and get information on your hotel booking. If you don’t have an account, you can still access your reservation by entering your last name and itinerary or confirmation number (or your credit/debit card number). Then, you can make any changes you need to make to your booking.
Hotels.com is your one-stop destination to find the best room at the best rate. To get an even better price on their already incredible deals, follow these step-by-step instructions to use a Hotels.com discount code.
Step 1: Select a Hotels.com Coupon or Discount
Locate the best Hotels.com promo code for you and click “Get Code” or “Get Deal.” This page will automatically redirect to Hotels.com and a new window will open and reveal the discount code.
If you click "View Deal" your discount will already be automatically applied at Hotels.com and you will not need a coupon code.
Step 2: Copy the Hotels.com Discount Code
Highlight and copy the Hotels.com discount code code in the new window. You'll need this code at checkout, so keep the window open in case you need to copy the Hotels.com coupon code again.
Step 3: Shop at Hotels.com
Search for a hotel that meets your travel criteria. Be sure to double check dates and other important information, then select the room that’s right for you and click “Book Now.”
Step 4: Enter the Hotels.com Discount Code
Locate the field that says “Apply a discount code” and enter or paste the coupon code you found at CouponPal. Click “Apply” and you will see your discounted price.
Step 5: Complete Your Booking
Provide your name, contact, and payment details to complete your reservation. Though you do not need to login, we recommend creating an account and logging in to collect Welcome Rewards® points and earn a free night stay. Confirm the discount, preview your order, and then submit the order.
Hotels.com offers amazing customer service options. Their representatives can help you with all aspects of booking your trip, including assisting you in changing your reservations if need be. They’re always just a phone call or email away! Here are some questions you might come up with while using the site.
Why isn’t my Hotels.com coupon code working?
If your Hotels.com coupon code isn’t working, it could be because there is an expiration date or minimum size order attached to the deal. Make sure that the coupon you’ve selected goes with the hotel you’re booking; some of the deals only apply to specific travel packages. Additionally, some hotels do not participate in promotional offers and sales, preventing coupons from working.
What is Hotels.com cancellation policy?
Hotels.com does not have a cancellation policy. However, most of the hotels they feature do. When you book a hotel, you will receive the individual cancellation and change policy via email, which may include a cancellation or change date, as well as a description of any fees. Hotels.com Welcome Rewards® Gold status members are exempt from any fees.
Can I change my booking?
You may log into your account and visit the Bookings section to make a change to your reservation. This will allow you to change the guest name, bed type, smoking preference, special requests, and accessibility options at no charge. You may also change the room type, number of guests, and travel dates, but the hotel may charge you for this. Check your booking or confirmation email for details.
What payment methods are accepted?
Hotels.com currently accepts American Express, Discover, MasterCard, Visa, and Diner’s Club. You can also complete your order using PayPal.
How do I know if my reservation is confirmed?
As soon as you complete your reservation, you will receive a confirmation email. This email means that your booking has been processed. If you haven’t received your email, check to make sure it didn’t end up in your spam email.
How do I contact customer service?
What is the Welcome Rewards® program?
Hotels.com Welcome Rewards® is a free program that allows customers to earn free hotel stays. For every 10 nights you book through Hotels.com, you’ll get the 11th night free! You can collect nights anywhere around the world, and there are absolutely no restrictions on when or where you can redeem the free night. This program is a great way to save money!
How can I find out about the latest Hotels.com sales and deals?
If you’d like to find out about upcoming promotions or Hotels.com news, go to the Email Sign-Up page. You’ll immediately start receiving email newsletters with exclusive deals and offers!