Shopping for lighting and other forms of interior design is a complex and lengthy process. The lighting experts at Lamps Plus have over 30 years of experience, and they are used to your questions.
Why didn’t my coupon work?
If your coupon code is not valid,check to make sure that you are not missing any specific details or restrictions. Many designer products at Lamps Plus do not qualify for additional discounts. It may be that your product is one of them. Sometimes stores won’t let you use coupons on items that are already on sale. Finally, at Lamps Plus you can only use one coupon code per transaction.
Does Lamps Plus carry lamp parts?
It depends on what you need. Lamps Plus is not a source for mechanical lamp parts, although they do have accessories such as lamp shades. If you recently purchased a lamp at Lamps Plus and you need a replacement part, they may be able to connect you with the manufacturer.
What kinds of payment do they accept?
Lamps Plus accepts most major credit cards like Visa, Mastercard, American Express, and Discover. There is a Telecheck service available at checkout if you prefer. You can technically pay with personal checks, purchase orders, or money orders by contacting customer service over the phone at 1-800-782-1967. But if you wish to pay by check, the order will not ship until after the payment has cleared. Additional details and restrictions apply.
Note that Lamps Plus Gift Cards cannot be spent online.
What is the return policy at Lamps Plus?
If you wish to return your purchase you may do so within 60 days or the shipping date. After 60 days there are absolutely no returns or exchanges. To initiate a return you must contact customer service to obtain a Return Merchandise Authorization (RMA) or the it cannot be accepted. Lamps Plus does not charge a restocking fee for items that are still in stock.
Does Lamps Plus offer price matching?
Lamps Plus has what they call a 120% Return Protection Policy. So if you find an identical product being sold for less money at one of their competitors, Lamps Plus will match the price or refund you 20% of the difference.
How is the shipping time determined?
The shipping time is calculated by the size of the parcel and how far it has to travel. Lamps Plus often offers free shipping, but only in the continental US. If you are interested in buying an oversized piece of furniture, special order, two-ton fountain, or a similar product, inquire about their White Glove Delivery service.
Can Lamps Plus accept international orders?
Lamps Plus can accept overseas order with additional shipping and handling charges for special orders. But their electronics and light bulbs are 110-volt models that will only work in North America.
Do I have to register to validate the warranty?
No. To activate the warranty you only need your proof of purchase. Lamps Plus merchandise is guaranteed for a full year, or they will repair or replace the item. However, Lamps Plus is not liable for incidental damages. So if Whiskers breaks your new accent lamp, it doesn’t count. Light bulbs are not covered by the warranty. Additional details and restrictions apply.
Is there a Lamps Plus Rewards Program?
You can sign up for the Lamps Plus email list to start participating in the Rewards Program. After which you can get 10% off clearance items, promotional coupons and deals, as well as Digital Receipts.