Luggage Online distributes luggage all over the world from their warehouse in Pennsauken, NJ. When investing in a high quality bag or traveling accessory, it is natural to have a few questions.
Where can I find repair services or replacement parts?
Luggage Online is a distributor of luggage, but they do not stock spare parts. If you wish to inquire about repairs, they suggest you contact the manufacturer of the product directly.
What if the airport damages my new luggage?
If you notice that your bag has been damaged by the airline, it is important to file a damage claim at the airport as soon as possible. You may want to check your warranty. But most manufacturers do not cover abuse or mishandling of luggage in their warranty.
Is luggage covered by a substantial warranty?
Luggage Online only sells products that are covered by a warranty. However warranties usually vary from product to product. They advise consulting the product details page for warranty length. You may have to contact the manufacturer directly.
Can you tell me about the 110% Low-Price Guarantee?
If you see the exact same bag at a competing retailer for less, then Luggage Online guarantees they will refund you 110% of the difference, if you contact them within 30 days of the purchase. Auction sites, shopping comparison sites, international websites, or Amazon.com are not considered valid for this offer.
What is the return or cancellation policy?
It is possible to cancel an order if you do it before the item has shipped. However since most orders are processed on the same day, you have to call within a few hours of placing it.
You may return unused items for a full refund within 30 days of your purchase. If your order arrives damaged or defective, contact customer service immediately to have it replaced.
How can I contact Customer Service?
The toll free number for Customer Service at Luggage Online is 1-888-958-4424. Their office hours are Monday-Thursday, 9am - 9pm EST, Friday, 9am-5:30pm EST and Saturday-Sunday, 12pm to 6pm EST.
If you prefer email, try firstname.lastname@example.org with your query. You can also fill out a contact form at their website.
Who is Luggage Online?
Luggage Online is a division of an established retailer that was founded in 1927. The Google Trusted Store is an online storefront that sells traveling accessories and durable luggage. Their headquarters is located in the Northeast at 1140 Thomas Busch Memorial Highway, Pennsauken, NJ 08110-2311.